SALARY: £21,313 or pro rata
JOB TYPE: Various – Permanent full time, Part Time 10am to 2pm, Students various hours, very flexible
Principle Accountabilities
- To be the first point of contact for the patient or carer/relative
- Respond to incoming telephone calls as necessary.
- To search computerised records, checking details and amending when required
- Take and transfer calls from other professionals to the most appropriate source.
- Promote best practice in the office.
- Use knowledge, experience, and questioning skills to prioritise workload.
- Identify and satisfy all queries by using initiative.
- Maintain high standards of personal appearance, timekeeping, attendance, and respect of company property.
- Commit to the belief of ‘always do what is right for the patient’.
- Competently manage and record information as required.
Skills, Knowledge & Experience
- Previous experience in an optical or care role would be advantageous.
- Self-motivated and focused on achieving excellence in customer care.
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes.
- Flexible – willing to do what is necessary and go the ‘extra mile’
- Excellent communication skills both written and verbal.
- Computer literate and willing to learn in-house systems
- Excellent attention to detail, adaptability, teamwork, and professional judgement
What we offer
- Competitive salary
- Private Medical Insurance
- Additional holidays with length of service
- Life Assurance x 4
- Access to health & wellbeing initiatives
- Contributory pension scheme matched up to 5% on successful completion of the probationary period.
- 20 days holiday entitlement (plus bank holidays)
- Discounted eyewear and hearing products after qualifying period.
To apply for this job email your details to becky@abrecruitment.co.uk