Sales Agents

Location: Swindon, Wiltshire

Salary: £18,000 – £23,000 plus bonus

Hours: 40 Hours per week (Thursday – Monday)

Contract: Temporary to Permanent

Job Specification:

Working within a busy contact centre environment answering inbound calls and making outbound calls to customers. Proving the highest levels of customer service at all times allowing them to make an informed decision. Working as part of a team to maximise company revenue whilst ensuring all personal and team targets are being achieved consistently.

Responsibilities:

  • Achieve Key Performance Indicator’s and objectives
  • Maintain role model behaviours and first class attendance and conduct at all times
  • Constantly demonstrate a professional approach when communicating with colleagues, customers and external providers
  • Assess, understand and establish the customer’s needs to provide adequate service whilst also explaining other suitable products and benefit packages
  • Ensure that the customer understands all of the terms, conditions and restrictions fully
  • Handle all customer calls in an expert manner, following the principles and guidelines of the company
  • Ensure our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision;
  • Obtain, clarify and input correct and accurate customer information in order to minimise errors, amendments and complaints/cancellations
  • Process payments in line with the company financial arrangements and/or third party providers
  • Maintain quality through adherence of internal policies and procedures and external regulations and keep up to date with all changes in the industry
  • Implement due care and diligence and escalating risks appropriately
  • Take ownership for own performance and development;
  • Attend weekly employee training sessions

Further Details:

  • Working hours are Thursday to Monday 40 hours per week
  • Must have full flexibility to work every weekend
  • Temporary to permanent
  • £8.65 per hour during probation period

To apply for this job email your details to swindon@abrecruitment.co.uk

Apply using webmail: Gmail / AOL / Yahoo / Outlook

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