Account Executive

LOCATION: Chippenham

SALARY: £24,000 OTE £29,000

JOB TYPE: Permanent – hybrid working available (3 days office and 2 days home) can be flexible

Role Purpose

Reporting to the Regional Commercial Manager, the Account Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts.

Key Responsibilities

• Manage and develop a Commercial portfolio of our Small & Medium Enterprise (SME) customers.
• Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets.
• It is the Account Executive’s responsibility to organically grow the profitability of their customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams.
• Core responsibility for achieving monthly targets and associated KPI’s as set out by the Regional Commercial Manager. This includes productivity KPI’s managed through telephony reporting.
• Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.
• Upsell the full range of the Companies products and services to increase revenue.
• Provide timely designated reports and information as required by either your Regional Commercial Manager or General Manager.
• Understand and utilize all company systems and processes – assist in our offices, as support, if necessary.
• Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings.
• Work collaboratively with colleagues throughout the business to achieve a greater overall offering and in turn loyalty with all our customers.
• Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.
• Embrace a health and safety focused culture at all times.
• Works collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.
• Maintain a professional and reputable approach to all internal and External situations.

Experience Required

Essential Skills:

• A tenacity for sales and willingness to learn on the job
• Strong computer skills (Word, Excel, Outlook)
• Strong interpersonal and communication skills. (Oral and written)
• Must be comfortable working in a high-pressured environment in line with multiple KPI’s
• Ability to work effectively within a team and independently
• Be able to build professional relationships with a wide range of customers

Desired Skills:

• Background in a target driven telephony sales environment is desirable